Frequently Asked Questions
Find fast, clear answers to your questions regarding our event and temporary business connectivity solutions.
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General
Who is Welink-tech? expand_more
Welink-tech specializes in event and temporary connectivity since 2010. We deliver turnkey business internet solutions for pop-up stores, trade shows, festivals, construction sites, and enterprises across France and Europe.
Which areas do you cover? expand_more
We cover the entire French territory (mainland and overseas departments) as well as Europe (Belgium, Switzerland, Germany, Spain, Italy, UK). Contact us for additional worldwide destinations.
What is your deployment timeframe? expand_more
48h standard delivery across Europe, next-day express available. For high-density projects (festivals > 5,000 attendees), we recommend a 2-week window for engineering surveys and logistics.
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Solutions & Hardware
What types of cellular routers do you deploy? expand_more
We deploy industrial-grade Cradlepoint, Peplink, and Teltonika routers, engineered for 4G/5G with multi-carrier bonding (Orange, SFR, Bouygues, Free). All hardware is ruggedized and IP67-rated for indoor and outdoor venues.
What is the difference between Welink Retail, Event, Control, and OnDemand? expand_more
Welink Retail is tailored for pop-up stores and temporary boutiques. Welink Event handles high-density trade shows and festivals. Welink Control provides proactive 24/7 NOC cloud telemetry. Welink OnDemand is our 24h emergency courier dispatch service.
Do you supply cellular data plans? expand_more
Yes, flexible pooled data bundles ranging from 50 GB to 1 TB/month with zero long-term commitment. Multi-carrier auto-switching guarantees maximum signal uptime.
Can I rent pre-configured hardware only without on-site technicians? expand_more
Yes, we provide dry hire of pre-configured 4G/5G routers. Plug it into wall power, wait 60 seconds, and connect your devices in instant Plug & Play mode.
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Pricing & Invoicing
How is pricing calculated? expand_more
Our pricing is transparent and depends on three factors: deployment duration, required data volume, and service tier (dry hire vs. on-site deployment & 24/7 NOC supervision). Free personalized quote in under 24 hours.
Is there a minimum commitment duration? expand_more
Zero minimum commitment for temporary events and rentals. For ongoing deployments (construction projects, permanent retail backup), we offer monthly plans with sliding-scale discounts.
Which payment methods are accepted? expand_more
Wire transfer, credit/debit card, and SEPA direct debit. 30% advance on order confirmation, balance upon invoice issuance.
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Technical Support
What happens if a carrier outage occurs during the event? expand_more
Every deployment integrates multi-carrier SIM bonding with automatic carrier failover in under 30 seconds. Our 24/7 Network Operations Center (NOC) monitors latency and packet health in real time.
Do you offer 24/7 support? expand_more
Yes, our dedicated engineering desk is available 24 hours a day, 7 days a week by phone, email, and live priority chat. For critical events, an on-site telecom engineer can be stationed throughout the operation.
How can I monitor live data usage? expand_more
Via our Welink Control cloud dashboard. Track live throughput, consumed gigabytes, connected clients, and configure automated threshold alerts.
Take action
Describe your project, we handle the rest
Whether for a 3-day trade show, a 6-month construction project, or an urgent fiber outage: our technical team replies within 24 business hours with a clear, commitment-free proposal.
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Schedule a Call
Select a 30-minute slot directly in our calendar to discuss your connectivity requirements.
Request a quote in 2 minutes
Reply within 24 business hours · Pre-configured & tested hardware · Prepaid return shipping included